Privacy Policy

Effective Date: 22/04/2024

LokalCRM (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, business name, and other details you provide when registering for our service or contacting us.

Business and Client Data: Information uploaded into the platform by you, including client names, contact details, notes, and job history.

Usage Data: Information about how you use LokalCRM, including page views, feature usage, and interactions with the platform.

Device & Technical Data: IP address, browser type, operating system, and device information.

2. How We Use Your Information

We use your information to:

- Provide, maintain, and improve LokalCRM

- Process payments and manage subscriptions

- Offer customer support

- Send service-related communications

- Analyse usage to improve functionality

- Comply with legal obligations

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with:

- Third-party service providers (e.g. hosting, payment processing, analytics) who assist in operating LokalCRM

- Legal authorities, if required to comply with laws or respond to lawful requests

- Business partners or affiliates, where relevant and only in connection with delivering our services

All third parties are required to safeguard your data and use it only for the purposes we specify.

4. Data Storage & Security

We store data on secure servers and implement appropriate technical and organisational measures to protect it against loss, misuse, or unauthorised access. However, no system is 100% secure. By using LokalCRM, you accept the inherent risks of transmitting information online.

LokalCRM is not HIPAA compliant and is not intended for storing, managing, or transmitting Protected Health Information (PHI). If you are a healthcare provider or business associate subject to HIPAA regulations, you must not use LokalCRM to collect or store any PHI.

By using LokalCRM, you agree not to upload, store, or share any data that would require HIPAA compliance.

5. Data Retention

We retain your data for as long as necessary to provide the service and comply with legal obligations. Upon cancellation of your account, we may retain your data for a limited time before permanent deletion. Export or transfer of your data is at the sole discretion of LokalCRM.

6. Your Rights

You may request to access, update, or delete your personal information by contacting us. We will respond within a reasonable timeframe and in accordance with applicable laws.

7. Cookies

We use cookies and similar technologies to improve user experience and track usage of our platform. You may adjust your browser settings to block cookies, though this may impact functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be notified via email or through the platform. Continued use of LokalCRM indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: [email protected]