Pricing Policy

Effective Date: 22/04/2025

LokalCRM offers a flexible pricing model designed to meet the needs of service-based businesses. Our plans include access to our CRM platform, with additional usage costs for communication features such as SMS, email, and phone calls.

1. Base Subscription

All customers are billed according to the plan they select (e.g. Notify, Automate, Automate AI). Each plan includes platform access and varying features. Subscription fees are charged monthly and are non-refundable.

2. Additional Usage Costs (SMS, Email & Phone)

Charges for SMS, email, and call usage are billed separately and are not included in your base plan. These costs are incurred on a pay-as-you-go basis, with rates passed on from our third-party providers (Twilio and Mailgun).

SMS Rates (USD)

Outbound Text Messages: From $0.0103–$0.0119 per segment.

Varies by plan and carrier location

Phone Call Rates (USD)

Making Calls: From $0.0182–$0.021 per minute.

Receiving Calls: From $0.0111–$0.0128 per minute

Phone Number Rental (USD)

Phone number rental is billed at approximately $9/month per number

Note: All communication-related charges are based in USD, as our upstream providers charge in USD. Prices may fluctuate slightly due to exchange rate variations and carrier pricing updates.

3. Bonus Credit

Some plans include bonus communication credits:

- Notify: $15 USD credit (first month only)

- Automate / Automate AI: $15 USD credit every month

- Credits are applied toward SMS, email, or call charges and do not roll over if unused.

4. Billing & Payment

All charges for SMS, email, and phone number usage are debited automatically from your nominated payment method. You are responsible for maintaining a valid payment method at all times.

5. Currency & Pricing Changes

All communication-related costs are referenced in USD. LokalCRM is not responsible for currency fluctuations or international transaction fees. Pricing may change in accordance with updates from Twilio or Mailgun. LokalCRM reserves the right to update pricing at any time, with or without prior notice.